How SOS Calls and Text Support with Boston NAPS Can Be Your Lifeline

The first few weeks or months that you’re breastfeeding can be really meaningful, but there can also be moments that scare the daylights out of you. You suspect that you’re not transferring much milk to the baby or you’re worried that you might have a clogged duct.

So, you pick up your phone. When you ask five friends what they think, they all tell you something different. The more you ask for reassurance, the more unsure you feel. You consult Google. After spending ninety minutes frantically scrolling through WebMD and graphic Google Images, you’ve diagnosed both yourself and the baby with meningitis (when this started out as a breastfeeding issue).

Now, it’s really an SOS moment because you are worked up and you don’t know where to find help.

Talk to a Medical Professional You Can Give you Advice and Calm You Down

We get it: when there’s a problem with your body and your primary means of feeding your baby, you (understandably) take it very seriously. To you, this situation feels like an emergency; to your doctor, it’s not an emergency. While you intellectually know it’s not life-or-death, when you’re in it (and when you’ve been Googling and WebMD-ing), it certainly feels like an emergency.

This is when you call Boston NAPS for an SOS call. Boston NAPS is owned and operated by two registered nurses with experience in maternity wards. On an SOS call, one of the team’s pediatric RNs listens to the problem you’re describing and provides advice that’s right for you. She can also calm you down from all that Googling.

Our goal is to provide relief to mothers. Instead of heading to the message boards with a mini-crisis, when you schedule an SOS call, you speak with one person, a medical professional who has worked with hundreds of new moms and their babies over the course of her career.  Your Boston NAPS nurse will listen to you, assess the problem, and help you plan a course of action that’s right for you. On an SOS call, you get the added benefit of a medical professional telling you it’s going to be okay. A medical professional will be able to remind you that your hormones are all over the place, and that it’s okay to feel whatever you’re feeling: anxious, emotional, afraid, scattered, tired. You have access to your Boston NAPS nurse via text for 24 hours, to ask any follow-up questions related to the problem you called about.

How to Schedule SOS Calls or SOS Text Support

For SOS Calls:

If it is between 8am and 8pm, a Boston NAPS nurse will text you within 1 hour to set up a time to talk on the phone. At the agreed-upon time, your nurse will call you and speak with you for fifteen minutes. After the call, you can ask your nurse follow-up questions related to the issue you called about, for 24 hours after the call.

For SOS Text Support:

If it is between 8am and 10pm, a Boston NAPS nurse will text you within 1 hour.  You can respond to her text to arrange a dedicated time, or you can start describing the problem immediately. You have her undivided attention for 15 minutes (i.e. you will receive immediate responses), and you can continue to receive support as necessary via text for the next 24 hours.

If it is after 10pm, a Boston NAPS nurse will text you at 8am to arrange your dedicated 15-minute text window that day. Again, your nurse will be available to you for 24 hours after you start communicating.